Refund policy

RETURNS & EXCHANGES POLICY

At NBHL, we take pride in delivering quality pieces designed with care and attention to detail. If you are not fully satisfied with your purchase, we’re here to help.

Returns & Exchanges

We accept exchanges and store credit requests under the following conditions:

  • Requests must be made within 7 days of receiving your order

  • Items must be unworn, unwashed, and in original condition with all tags attached

We do not offer refunds for change of mind or incorrect size selection.

Eligible Returns

You may request an exchange or store credit if:

  • You received the wrong item

  • The item is damaged or defective

Exchange Process

  1. Contact us within 48 hours of receiving your order via email -enquiries@nbhl.co.za

  2. Provide your order number and clear images (if applicable)

  3. Once approved, we will provide return instructions

Please note:

  • Customers are responsible for return shipping costs

  • We are not responsible for lost or damaged return parcels

Refunds

Refunds are only issued in the following cases:

  • An item is out of stock and cannot be replaced

  • A confirmed fault cannot be resolved with an exchange

Approved refunds will be processed within 30 working days.

Important Notes

  • Please review sizing carefully before placing your order

  • Sale items may be final sale and not eligible for return (if applicable)

  • By placing an order, you agree to this policy

If you have any questions, feel free to contact us — we’re happy to assist 🤍